Customer Service

by Russell on February 21, 2012

The next story is not telemarketing, but is given to bring some balance to what might appear an earlier crazed rant. This story threatens to fall into the category of urban myth. No one is sure it actually happened, but it could have.

 Some years back, there was a well known family business that prided itself on customer service, to the point that the owner, with a beaming, trustworthy face on TV, would tell customers “if it’s not put right, call me,, your xyz dealer.”

 There’s always one out there.

One morning, our trustworthy business owner gets a call from disgruntled customer. We’re talking 1:30 in the morning. As I said, there’s always one. Xyz dealer takes call and deals with the issue politely and courteously. The story goes the appliance was fixed toot sweet. What a guy. But xyz dealer wasn’t finished. His customer service reached beyond incredible.

Or was it that, like me, he believed in the Klingon quote, “Revenge is a dish best served cold.”

Our kind, courteous, polite, xyz dealer waited a few days and phoned the customer back to ensure he was happy with their service.

At 1:30 in the morning.

 

Go Alan, I mean, anonymous dealer. You’re my kinda guy.

As I said, could be urban myth, but a great story.

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